Understand the basics
Start with eligibility, how the NDIS works, common plan types and a plain-English glossary of terms.
Plain-English NDIS information
NDIS Resource Centre
Practical guides for participants, families, carers and support coordinators who want to understand NDIS plans, funding, support choices, housing options, participant rights and everyday disability supports.
Start with the information you need
Clear NDIS information without the jargon
The AIC Services Resource Centre brings together practical information to help you understand common NDIS terms, compare support options and prepare for conversations about your support.
You do not need to read everything at once. Choose the topic that matches the question you are trying to answer. Some guides explain how plans and funding work, while others focus on choosing workers, preparing for a first meeting, understanding SIL and SDA, transport funding, participant rights, safety, family support and support coordination.
These resources are general information, not individual NDIS, legal, financial or clinical advice. Funding decisions and plan arrangements depend on each person's circumstances. Where a decision affects your plan or funding, check the current information from the NDIA or discuss it with the appropriate professional supporting you.
Not sure where to start?
Choose the pathway that best matches what you are working through now.
Understand funding and plan management
Explore how support budgets may be used and the differences between self-managed, plan-managed and NDIA-managed supports.
Prepare before starting with a provider
Use practical questions and checklists to think about worker matching, first meetings, service agreements and provider choice.
Browse by topic
NDIS guides and practical resources
Each topic area links to existing AIC Services guides so you can move from a broad question to more detailed information.
Plans, funding and reviews
Understand plan use, funding, goal planning, plan reviews and the main plan-management arrangements.
Choosing and starting supports
Prepare for provider conversations, worker matching and the practical steps involved in starting support.
SIL, SDA and housing
Learn the difference between housing and support concepts and explore existing information about SIL, SDA and related living options.
Daily life, community and transport
Explore guides and services connected with everyday routines, community participation and transport support.
Rights, safety and feedback
Find practical information about participant rights, safety, complaints and giving feedback about supports.
Families, carers and support coordinators
Resources for people helping a participant prepare, coordinate supports or understand the next step.
New decision guides
Compare providers and NDIS support options
Use these guides when you are choosing a provider, changing support arrangements or comparing supports that sound similar.
Choosing or changing provider
SIL and everyday support
STA, respite and MTA
Transport and community access
SIL & STA practical planning
Plan supported living and short stays with clearer questions
These guides focus on the practical decisions that come after you understand the basic terms: moving, choosing support arrangements, reading a SIL roster and planning short-term accommodation.
Preparing for SIL
How SIL support is organised
Planning STA
Using STA flexibly
Everyday support questions
Understand what support workers can help with
These practical guides answer common questions about support-worker roles, everyday tasks and how different support types fit together.
Support-worker roles
Everyday tasks
Appointments and community
Choosing the right support
Transport & community participation
Plan the journey and the support around it
These guides explain current NDIS transport concepts, community participation choices and how transport can work alongside support at the destination.
Transport funding & delivery
Community participation funding
Planning activities
Journey + destination support
Connect information with support
Explore AIC Services support options
If you are reading about a support because you are comparing providers or planning your next step, these service pages explain the supports AIC Services provides.
Our service information includes Supported Independent Living (SIL), Short Term Accommodation (STA), Medium Term Accommodation (MTA), Individualised Living Options (ILO), in-home support, respite, daily living assistance, community participation, transport, personal support and other approved service areas.
View all AIC Services supports
Supported Independent LivingDaily support in a suitable living arrangement.
Short Term AccommodationShort stays and respite-related support.
In-Home SupportPractical support with everyday life at home.
Community ParticipationSupport to participate in community and social activities.
Transport ServicesSupport with transport where it forms part of the agreed service.
Local information
Find support information for your area
AIC Services provides supports across Tasmania and selected Melbourne areas. Availability depends on the service, participant needs and workforce capacity. Victorian pages describe service delivery in participants' homes, community settings or other genuine arrangements and do not imply a staffed Victorian office.
TasmaniaExplore Tasmania service information and locations.
HobartDisability support information for Hobart and surrounding areas.
BridgewaterLocal disability support information for Bridgewater.
LauncestonDisability support information for Launceston.
VictoriaService-area information for selected Melbourne regions.
Useful next reads
Popular guides to continue with
These guides cover common questions people ask when they are learning about the NDIS or preparing to start or change supports.
Plan guide
How To Use Your NDIS Plan
Understand common ways an NDIS plan may be used to organise funded supports.
Planning guide NDIS Plan Review GuidePrepare information and questions before a plan review or reassessment conversation.
Participant information Participant RightsRead about choice, respect, communication and raising concerns about support.
Coordination guide Support Coordination GuideLearn what support coordination is intended to help participants work through.
About the AIC Services Resource Centre
This hub is designed to help people navigate information before deciding what to do next.
Disability support decisions often involve more than one question. A participant may be comparing support providers while also trying to understand plan management, transport, SIL, respite or how to prepare for a first meeting. Families and carers may be looking for practical information before discussing a change in support. Support coordinators may need a clear page they can share with a participant or family.
For that reason, this page connects NDIS information with relevant service pages and local information rather than treating each topic as a separate dead end. As the AIC Services website grows, new guides will be added only where they answer a distinct question or provide useful additional detail. Existing pages will be improved or consolidated where topics overlap.
If you would prefer to speak with someone, call 1300 023 456 or email support@aicservices.com.au. A conversation does not require you to have every detail worked out beforehand.
Questions about NDIS resources
Where should I start if I am new to the NDIS?
Start with the How the NDIS Works, NDIS Eligibility Guide and NDIS Glossary pages. These resources explain common terms and provide a foundation before you move into more detailed topics such as funding or choosing supports.
Where can I compare different support options?
The Resource Centre links to AIC Services service pages and guides covering SIL, SDA, ILO, in-home support, community participation, transport and other support areas. Use the service pages for provider-specific information and the guides for broader explanations.
Can families, carers and support coordinators use these guides?
Yes. The Resource Centre includes information for participants as well as people supporting them. A participant's preferences and choices should remain central to decisions about their supports.
Are these guides individual NDIS advice?
No. They provide general information only. NDIS funding, plan decisions and service arrangements depend on individual circumstances, so important decisions should be checked against current NDIA information and the appropriate professionals involved in the participant's plan or supports.
Provider choice & service setup guides
Use these guides when choosing providers, setting up a new support arrangement, sharing information or reviewing who you work with.
Explore personal care and daily living support
Use these practical guides to compare levels of assistance, plan routines and build independence at home.
Respite and short-break planning guides
Practical information for participants, families and carers planning in-home respite, short breaks and changes in usual caring arrangements.
MTA & transition planning
Plan temporary accommodation and the move that comes next
These guides explain Medium Term Accommodation, hospital discharge, home modifications and practical transitions between temporary and longer-term living arrangements.
Understanding MTA
Compare living supports
Hospital and home modifications
Moving on
ILO & home-and-living choice guides
Use these guides to compare arrangements, prepare questions and understand the next planning step.
Work, therapy & wellbeing
Employment and therapy planning guides
Use these guides to understand employment supports, workplace assistance, qualified therapy and how clinical recommendations can connect with everyday disability support.
Employment support
Finding and keeping work
Therapy and allied health
Everyday implementation
Visit AIC Services
AIC Services
54 Main Road
Moonah, TAS 7009
Phone:
1300 023 456
Email:
support@aicservices.com.au
Office Hours:
Monday to Friday: 9:00 AM to 5:00 PM
Moonah office
54 Main Road, Moonah TAS 7009
To reduce unnecessary third-party requests, interactive mapping is available from our Contact page and Moonah office page.
Contact details & map