NDIS Support Coordination Guide
Support coordination is a distinct NDIS support that can help participants understand and use their plan, connect with services and build confidence managing supports. AIC Services provides this page for general information and does not provide Support Coordination.
What this guide covers
Support coordination is a distinct NDIS support that can help participants understand and use their plan, connect with services and build confidence managing supports. AIC Services provides this page for general information and does not provide Support Coordination.
This page is general information. Your own NDIS plan, support needs and current NDIS rules determine what applies to you.
What a support coordinator does
Current NDIS guidance says a support coordinator can help you understand and use the supports in your plan, connect with providers and community or mainstream services, and build your confidence and skills to manage your supports.
The role is not the same as delivering your day-to-day disability support. A support coordinator may help you compare and organise providers, while those providers deliver the funded supports you choose.
The three levels of support coordination
Support connection focuses on understanding the plan and building confidence connecting with services. Support coordination helps put supports in place and build skills to coordinate them. Specialist support coordination is a higher level for more complex support environments.
The level and amount of support coordination available depends on what is funded in the participant’s plan.
Support coordinator, plan manager and provider are different roles
A plan manager mainly helps with the financial administration of plan-managed funding. A support coordinator helps organise and build capacity around supports. A service provider delivers the actual supports or services agreed with the participant.
One person may work with all three roles, so it is important to understand who is responsible for what and where any conflicts of interest need to be managed.
Questions to ask a support coordinator
Ask how they will help you work towards your goals, how often they will contact you, how progress is recorded, how they compare providers, how they manage conflicts of interest, what happens in a crisis and how they will help you become more confident managing your own supports.
Check the service agreement, rates and the amount of support coordination funding available before deciding how often you want to use the service.
Helpful related pages
Continue with the guide or service page that best matches the question you are working through.
Official NDIS information used for this guide
NDIS legislation, terminology, funding rules and processes can change. Check the current official information for your circumstances.
Important: This AIC Services guide is general information, not an NDIS funding decision, clinical advice or legal advice.
Frequently asked questions
Does AIC Services provide Support Coordination?
No. AIC Services may work with a participant’s support coordinator as a disability support provider, but this guide does not mean AIC Services offers Support Coordination.
Is a support coordinator the same as a plan manager?
No. A plan manager mainly helps administer plan-managed funding and provider payments. A support coordinator helps participants understand, organise and build capacity around their supports.
Is support coordination automatically included in every NDIS plan?
No. Support coordination is funded depending on the participant’s circumstances and plan. Check your current plan or speak with your NDIS contact if you are unsure what is included.
Contact AIC Services
AIC Services
54 Main Road
Moonah, TAS 7009
Phone:
1300 023 456
Email:
support@aicservices.com.au
Office Hours:
Monday to Friday: 9:00 AM to 5:00 PM
54 Main Road, Moonah TAS 7009
To reduce unnecessary third-party requests, interactive mapping is available from our Contact page and Moonah office page.
Contact details & map