1. Review
Check what is not working and whether you want the current provider to make changes before you leave.
Provider choice and change
How to Change NDIS Provider
Changing providers is a normal part of exercising choice and control. This guide explains the practical steps to review your agreement, plan the transition and reduce gaps in support.
You can change providers
Current NDIS guidance states that participants can change providers. If support is not working well, you may first choose to raise concerns and ask for changes, but you do not have to stay with a provider that is not right for you.
The exact transition process depends on your service agreement, your plan management arrangements, the support being delivered and whether a provider relationship needs to be updated in an NDIS participant portal.
Check your service agreement before giving notice
Look for the notice period, cancellation terms, outstanding invoices, booked supports and the process for ending the agreement. NDIS guidance notes that the service agreement should explain how the agreement can be changed or ended.
If the support is essential to daily safety or routines, plan the change carefully so the old service does not end before the new provider can actually start.
Choose the replacement provider before the transition
A practical transition usually works better when the new provider is selected and key arrangements are understood before the old service finishes. Discuss start dates, worker matching, routines, risks, communication needs, medication responsibilities where relevant, transport and any documents needed for a safe handover.
A new provider should have a clear service agreement that explains the support, pricing, responsibilities, communication and how future changes can be made.
A simple five-step transition
Use these points as a practical comparison. The participant’s own plan, support needs and preferences remain central.
2. Read the agreement
Confirm notice, cancellation and exit requirements before setting a final end date.
3. Find the new provider
Check suitability, registration where required, availability and the proposed start date.
4. Give notice
Tell the current provider using the process in your service agreement and keep a written record.
5. Update relationships
Tell relevant plan managers or support coordinators and update provider relationships where required.
What to hand over safely
Clear questions can make provider and support decisions easier to compare.
Current routines
Share the routines the participant wants preserved, including important times, preferences and communication needs.
Risk and support information
Make sure relevant, authorised support information is transferred securely so the new team can prepare safely.
Contacts and responsibilities
Clarify who the participant wants involved, which professionals need to be contacted and who is responsible for each transition task.
Helpful related pages
Continue with the service or guide that best matches what you are trying to arrange.
Official NDIS information used for this guide
NDIS rules and terminology can change. These official pages are useful for checking the latest position.
Important: This AIC Services guide is general information, not an NDIS funding decision or legal advice. Participants should check their current plan and official NDIS information for their circumstances.
Frequently asked questions
Can I change my NDIS provider at any time?
NDIS guidance says participants can change providers. Your service agreement may still contain a notice or cancellation period that needs to be followed.
Should I find a new provider before ending the old service?
For essential or regular supports, it is usually practical to confirm the replacement provider and start date first so there is less risk of a gap in support.
Do I need a new service agreement with the new provider?
NDIS guidance recommends a new service agreement when you start working with a new provider so both parties understand the supports, prices, responsibilities and change or cancellation process.
Before and after a provider change
Plan continuity, decide whether multiple providers may suit you, and set up the new service arrangement clearly.
Contact AIC Services
AIC Services
54 Main Road
Moonah, TAS 7009
Phone:
1300 023 456
Email:
support@aicservices.com.au
Office Hours:
Monday to Friday: 9:00 AM to 5:00 PM
Moonah office
54 Main Road, Moonah TAS 7009
To reduce unnecessary third-party requests, interactive mapping is available from our Contact page and Moonah office page.
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