Participant Transport vs Provider Travel
Learn the difference between transport provided to an NDIS participant and provider travel costs incurred when a provider travels to deliver face-to-face support.
The quick answer
These terms sound similar but describe different things. Participant transport is about helping the participant travel. Provider travel is about a provider travelling to the participant or another agreed location to deliver a face-to-face support.
Participant transport
Participant transport is travel support for the participant. Depending on the participant’s plan and service arrangement, this may involve a support worker assisting with a journey to an appointment, activity, workplace, study location or community destination.
The participant’s support needs during the journey and at the destination should be considered when planning the service.
Provider travel
Provider travel refers to travel undertaken by a provider or worker in order to deliver a face-to-face NDIS support. It is not the same as transporting the participant.
Current NDIS pricing rules can set conditions around provider travel and non-labour travel costs. Because these rules can change, participants and providers should check the current NDIS pricing information and agree relevant costs in advance.
Why the distinction matters
If these concepts are mixed together, it can be difficult to understand what service was delivered and why a cost appears. Service agreements and booking conversations should distinguish the participant’s journey from any travel the provider undertakes to reach the participant.
AIC Services aims to discuss expected arrangements before support begins so the participant understands what is being requested.
What to ask a provider
Ask whether a quoted transport-related amount is for transporting the participant, for a worker travelling to deliver the support, or for another agreed cost such as parking or tolls. Ask how it relates to the participant’s plan and service agreement.
For current price limits and claiming rules, use the latest NDIS pricing schedules rather than relying on old dollar figures.
Helpful related pages
Continue with the guide or service page that best matches the support question you are working through.
Official NDIS information used for this guide
NDIS rules and terminology can change. These official pages are useful for checking the latest position.
Important: This AIC Services guide is general information, not an NDIS funding decision, clinical advice or legal advice. Participants should check their current plan and official NDIS information for their circumstances.
Frequently asked questions
Is provider travel the same as participant transport?
No. Provider travel is the provider or worker travelling to deliver support. Participant transport is support that helps the participant travel.
Can provider travel rules change?
Yes. NDIS pricing and claiming rules can change. Check the current NDIS pricing schedules and your service agreement for the latest position.
Should transport-related costs be discussed before support?
Yes. The participant and provider should understand what is being delivered, what costs may apply and how those arrangements relate to the participant’s plan and service agreement.
Contact AIC Services
AIC Services
54 Main Road
Moonah, TAS 7009
Phone:
1300 023 456
Email:
support@aicservices.com.au
Office Hours:
Monday to Friday: 9:00 AM to 5:00 PM
54 Main Road, Moonah TAS 7009
To reduce unnecessary third-party requests, interactive mapping is available from our Contact page and Moonah office page.
Contact details & map