On-the-Job Support and Workplace Confidence
Starting or maintaining work can involve more than knowing the job tasks. A participant may need disability-related help with communication, routines, confidence, personal care or learning how the workplace operates. Good on-the-job support should build participation without taking control away from the worker.
Support should be connected to real workplace tasks
The most useful support is specific: learning a task sequence, understanding a roster, communicating with a supervisor, managing transitions between tasks or practising how to ask for clarification.
Confidence grows through supported practice
A support worker or employment provider can help break down unfamiliar situations, rehearse a skill and reduce support as the participant becomes more confident. The goal is not to create unnecessary dependence.
Communication preferences should be agreed early
The participant may prefer visual instructions, written steps, extra processing time, regular check-ins or another communication approach. With the participant’s consent, clear arrangements can help the provider and workplace avoid confusion.
Know what the employer is responsible for
NDIS supports should not replace ordinary supervision, workplace training, wages, safe-work obligations or reasonable responsibilities of the employer. Disability-related support should complement—not duplicate—the workplace’s role.
Review support when the job changes
New duties, different hours, a new supervisor or a change in health or disability impact may alter the support required. Regular review helps keep assistance proportionate and useful.
Helpful related pages
Continue with the guide or service page that best matches the next decision you are working through.
Official NDIS information used for this guide
NDIS rules and terminology can change. These official pages are useful for checking the latest position.
Important: This AIC Services guide is general information, not an NDIS funding decision, clinical advice, employment advice, legal advice or a guarantee of service availability. Check the participant’s current plan and official NDIS information for their circumstances.
Frequently asked questions
Can NDIS funding support someone while they are at work?
It may fund disability-related assistance at work when the support meets NDIS funding criteria and is included in the participant’s plan.
Can on-the-job support include coaching or mentoring?
Current NDIS guidance includes on-the-job coaching, training and mentoring as examples of employment support.
Should support reduce as skills improve?
Where appropriate, support can be adjusted as the participant becomes more confident and independent, while maintaining assistance that remains necessary because of disability.
Contact AIC Services
AIC Services
54 Main Road
Moonah, TAS 7009
Phone:
1300 023 456
Email:
support@aicservices.com.au
Office Hours:
Monday to Friday: 9:00 AM to 5:00 PM
54 Main Road, Moonah TAS 7009
To reduce unnecessary third-party requests, interactive mapping is available from our Contact page and Moonah office page.
Contact details & map