Monitoring and Adjusting an ILO Arrangement
Monitoring is a core part of ILO. Regular checks help the participant and provider confirm that the living arrangement remains safe, stable and aligned with the participant’s goals, while also creating a clear process for making changes.
Agree how monitoring will happen
The ILO service proposal should describe how often the arrangement will be monitored and whether reviews will happen in person, by phone or through another agreed method.
Include the participant’s voice
Monitoring should focus on the participant’s experience: whether they feel safe, respected and comfortable, whether support is reliable and whether the arrangement is helping them work towards their goals.
Check the practical arrangement
Review household routines, primary support availability, supplementary supports, back-up arrangements, communication, privacy, boundaries and any emerging risks.
Resolve issues early
The arrangement should make it clear how concerns are raised, who is responsible for responding and how disagreements between the participant, provider, host or housemates will be managed.
Adjust when circumstances change
Changes in health, support needs, relationships, work, household circumstances or informal support can mean the ILO design needs to be adjusted or reconsidered.
Helpful related pages
Continue with the guide or service page that best matches the home-and-living decision you are working through.
Official NDIS information used for this guide
NDIS rules and terminology can change. These official pages are useful for checking the latest position.
Important: This AIC Services guide is general information, not an NDIS funding decision, clinical advice, housing advice, financial advice or legal advice. Participants should check their current plan and official NDIS information for their circumstances.
Frequently asked questions
Who monitors an ILO arrangement?
The monitoring plan is jointly managed by the participant and provider, with involvement from other people in the arrangement as appropriate.
How often should an ILO be reviewed?
There is no single frequency for every participant. The service proposal should set a monitoring approach that reflects the specific arrangement and level of risk.
Can the ILO arrangement change later?
Yes. Monitoring and adjustment exists so the arrangement can respond when needs or circumstances change. Larger funding changes may require NDIA involvement.
Contact AIC Services
AIC Services
54 Main Road
Moonah, TAS 7009
Phone:
1300 023 456
Email:
support@aicservices.com.au
Office Hours:
Monday to Friday: 9:00 AM to 5:00 PM
54 Main Road, Moonah TAS 7009
To reduce unnecessary third-party requests, interactive mapping is available from our Contact page and Moonah office page.
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