How to Change SIL Provider

NDIS guidance says participants can change providers. For SIL, the first practical step is to review the current service agreement, notice period, provider relationship and any arrangements connected with the home.

Changing the support provider is not always the same as changing the property. If housing and support involve different organisations, clarify which agreements apply before making decisions about moving or ending services.

SIL often involves regular daily and overnight support, so a gap in service can create significant disruption. Confirm the proposed new provider, start date, staffing plan and how essential routines will be covered before the current arrangement ends where possible.

The participant should decide who they want involved in planning. This may include a nominee, family member, support coordinator, allied-health professional or my NDIS contact.

A handover may include authorised information about routines, communication, personal care, medication responsibilities, mealtime support, mobility, equipment, behaviour support arrangements, appointments, emergency contacts and what matters to the participant at home.

Information should be shared securely and only with appropriate authority. The goal is not to transfer every historical document automatically; it is to make sure the new provider has the relevant information needed to prepare safe, consistent support.

Important: This AIC Services guide is general information, not an NDIS funding decision or legal advice. Participants should check their current plan and official NDIS information for their circumstances.