Our Services

Our Services is part of the AIC Services commitment to making disability support easier to understand and easier to access. People often come to this page because they want a provider who listens carefully, explains options in simple Australian English and respects the person’s right to make decisions about their own life. AIC Services works with participants, families, carers and other professionals to understand what support is needed, what is already working well and what would make daily life safer, calmer and more independent.

Our approach to Our Services starts with the person, not the paperwork. We talk about goals, routines, communication preferences, culture, home life, health needs, transport needs, community involvement and the type of worker match that may feel comfortable. This helps us shape support that is practical and respectful. A participant may want help at home, support to attend appointments, assistance with personal routines, help to build confidence in the community, a break for family carers, supported living options or a mix of services across the week.

AIC Services supports the approved service areas used across this website: Supported Independent Living (SIL), Short Term Accommodation (STA), Medium Term Accommodation (MTA), Individualised Living Options (ILO), In-Home Support, In-Home Respite, Emergency Respite, Daily Living Assistance, Therapy & Wellness Programs, Social & Community Participation, Transition Support Program, Personal Support, Transport Services, Employment Support. These services are explained carefully because NDIS language can feel confusing. We avoid pressure and focus on clear next steps. Some people are ready to begin support now. Others are comparing providers, preparing for a plan review, checking whether a support is suitable or helping a family member understand their options. In each situation, our team aims to provide patient, helpful information.

Local knowledge matters. AIC Services is connected with communities across Tasmania, including Moonah, Hobart, Launceston, Devonport, Burnie, Glenorchy, Sandy Bay, Kingston, Rosny Park, Clarence, New Town, Lindisfarne, Bellerive, Rokeby, Bridgewater, New Norfolk, Kings Meadows, Newnham and surrounding areas. Local support can make a real difference because routines, transport, community access, worker availability and family networks are different in each suburb or region. We consider those practical details when talking with participants. Support should not feel generic. It should fit where the person lives, how they spend their time and what they want to build towards.

For many participants, the most important part of good support is consistency. A reliable team can help reduce stress and build confidence over time. We aim to understand the person’s preferences, including how they like to be spoken to, how they make decisions, what sensory or communication needs should be considered and what routines are important. When support is planned well, participants are more likely to feel safe, respected and involved in their own choices.

Families and carers are also part of the conversation when the participant wants them involved. They may help explain history, routines, risks, strengths and goals. AIC Services values that knowledge while still keeping the participant’s voice central. We aim to communicate clearly, follow agreed boundaries and support everyone to understand what will happen next. This is especially important when support is changing, when a person is moving home, when respite is needed or when a new service is being introduced.

If you are exploring Our Services, it can help to write down the main things you want support to achieve. Useful notes may include daily routines, health or safety considerations, preferred times, transport needs, goals, cultural needs, communication preferences and any current providers involved. You do not need to have every answer before contacting us. A simple conversation can help identify the right next step and whether AIC Services may be able to assist.

Contact remains simple. AIC Services does not require public intake, referral, SIL application or careers application forms on this website. You can call 1300 023 456 or email support@aicservices.com.au. Our team will listen to your situation, explain relevant options and help you decide whether to continue the conversation. We aim to make the process calm, respectful and easy to follow.