Compare SIL support arrangements

Questions to Ask Before Choosing SIL Support

Questions to ask when comparing Supported Independent Living support, including registration, staffing, shared support, service agreements, routines and communication.

Browse NDIS Guides Talk With Our Team

The quick answer

Choosing SIL support is about how the support will work every day, not just the address. Use practical questions to compare providers, staffing arrangements, routines, communication and how your support needs will be met.

Is the provider registered for SIL?

Current NDIS guidance requires providers delivering SIL to be registered. Ask the provider about its registration and how it delivers SIL under current NDIS requirements.

What support is available across the day and night?

Ask how planned support, overnight assistance, supervision, active support and unexpected needs are handled. The answer should reflect your disability support needs rather than a generic roster.

Will support be shared or one-to-one?

Ask which hours are shared with other participants and which are individual. Current NDIS guidance says SIL may involve shared or individual support, with one-to-one funding used in limited situations depending on need.

How are workers selected and introduced?

Ask about worker matching, training, consistency, replacements, communication and what happens if a regular worker is unavailable.

How are routines and preferences documented?

Discuss meals, personal care, medication, communication, sleep, appointments, visitors, cultural preferences, household routines and how changes are recorded.

What will the service agreement say?

The service agreement should make the support arrangement clear, including responsibilities, prices or claiming arrangements, cancellation or notice terms, communication and how changes are handled.

Helpful related pages

Continue with the guide or service page that best matches the support question you are working through.

Official NDIS information used for this guide

NDIS rules and terminology can change. These official pages are useful for checking the latest position.

Important: This AIC Services guide is general information, not an NDIS funding decision, clinical advice or legal advice. Participants should check their current plan and official NDIS information for their circumstances.