What Can an NDIS Support Worker Do?
A practical guide to common support-worker tasks and the boundaries that should be agreed around each participant’s goals, plan and service arrangement.
The quick answer
NDIS support workers can help with disability-related daily activities that are connected to a participant’s goals and funded supports. Common examples include household routines, meal preparation, shopping, personal care, transport and help to take part in community activities.
The exact role is not identical for every participant. What a worker does should be agreed around the person’s needs, preferences, NDIS plan, service agreement and the worker’s training and scope.
Common support-worker tasks
Support at home may include meal preparation, cleaning, laundry, organising daily routines and helping the participant build skills to do more for themselves.
Personal support may include hygiene, dressing and other agreed self-care tasks. Support workers may also help with shopping, transport, appointments, errands and community activities when these activities fit the participant’s goals and support arrangement.
What support workers should not assume
A support worker should not assume that every task is automatically included because it is helpful. Clinical treatment, nursing, financial decision-making, legal advice and other specialist responsibilities may require different qualifications, consent or arrangements.
Clear service agreements, support plans and communication help define what the participant wants, what the provider has agreed to deliver and what should be referred to another professional.
Helpful related pages
Continue with the guide or service page that best matches the support question you are working through.
Official NDIS information used for this guide
NDIS rules and terminology can change. These official pages are useful for checking the latest position.
Important: This AIC Services guide is general information, not an NDIS funding decision, clinical advice or legal advice. Participants should check their current plan and official NDIS information for their circumstances.
Frequently asked questions
Can a support worker help with shopping?
Yes, when shopping assistance is connected to the participant’s goals and agreed support. The worker may help with transport, planning, carrying items or building confidence and independence.
Can a support worker attend appointments?
Yes, where this is part of the agreed support arrangement. The worker can provide practical assistance such as transport, communication support or staying with the participant, but should not replace a clinician or make medical decisions.
Can a support worker provide personal care?
Yes, personal care can be part of support work when it is needed, funded and agreed. The level of help depends on the participant’s needs and the worker’s role and training.
Contact AIC Services
AIC Services
54 Main Road
Moonah, TAS 7009
Phone:
1300 023 456
Email:
support@aicservices.com.au
Office Hours:
Monday to Friday: 9:00 AM to 5:00 PM
54 Main Road, Moonah TAS 7009
To reduce unnecessary third-party requests, interactive mapping is available from our Contact page and Moonah office page.
Contact details & map