NDIS & AIC Services Frequently Asked Questions
Clear answers about AIC Services supports, service enquiries and getting started.
Common questions about AIC Services
Use the questions below to understand our published services and how to begin an enquiry.
Is AIC Services a registered NDIS provider?
Yes. The AIC Services website identifies Australian Independent Care Services Pty Ltd as a registered NDIS provider offering disability support across Tasmania and Melbourne.
What disability support services does AIC Services provide?
AIC Services publishes support options including Supported Independent Living (SIL), Short Term Accommodation (STA), Medium Term Accommodation (MTA), Individualised Living Options (ILO), in-home support, respite, daily living assistance, community participation, transport, transition support, personal support and employment support.
Where does AIC Services provide support?
AIC Services publishes disability support information for Tasmania and Melbourne. Current availability can vary by service type, location, timing, participant requirements and staffing, so contact our team to discuss your area.
How do I get started with AIC Services?
Call 1300 023 456 or email support@aicservices.com.au. Tell us the support you are looking for, the participant's location and any practical preferences or requirements that are important to the enquiry.
Do I need to know the exact NDIS service name before contacting you?
No. You can explain what you are trying to arrange or what support is needed. Our team can point you to the AIC Services service information that may be relevant and explain the next step.
What is Supported Independent Living (SIL)?
Supported Independent Living is support for participants living in a supported home environment who need assistance with daily routines and everyday life. The exact support arrangement depends on the participant's needs and living situation.
What is Short Term Accommodation (STA) or respite?
Short Term Accommodation is temporary accommodation and support for a short stay away from the participant's usual home. It may be discussed for planned respite or other short-term support needs, subject to the participant's circumstances and current service availability.
Does AIC Services provide in-home support?
Yes. AIC Services publishes in-home support and daily living assistance for participants who need practical help with routines and everyday tasks in their own home.
Can family members, carers or other support people be involved?
Yes, when the participant wants them involved. Family members, carers and other support people can help share useful information about routines, communication preferences, strengths and practical support needs.
Can I ask about service availability before deciding what to do?
Yes. Contact AIC Services with the support type, location and preferred timing. Our team can discuss the current situation and whether it is appropriate to continue the enquiry.
How do I contact AIC Services?
Call 1300 023 456 or email support@aicservices.com.au. Published office hours are Monday to Friday, 9:00 AM to 5:00 PM.
Explore more information
These pages provide more detail about common support enquiries.
Still have a question?
Call or email AIC Services and tell us what you are trying to arrange. You do not need to know the exact service name before starting a conversation.